Services Or Project Refund Policy 

“Didn’t love our service? We provide a customer satisfaction guarantee, or your money back. For refunds and issues, reach out to [   BBMSOLUTION@GMAIL.COM   /    KHOR@BBMFIX.COM  ] . Refund requests must be made within 14 days of service completion. If your refund request is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.”

Products Or Physical Goods Refund Policy 

“We accept online returns within 30 days of purchase. Returned items are eligible for a full refund, exchange, or store credit. Items must be received undamaged, in unused condition, and in their original packaging.

To make a return, place your order number and return details into email . You can find your order number in your original confirmation email. Shipping and return options can also be found in the form. After receipt of your item, we process returns within 7 working days. Funds received will be sent to your original method of payment.”

Computer Repair Services Refund Policy

Last Updated: [2025-01-01]

At [Your Business Name], we strive to provide high-quality computer repair services to all our customers. However, we understand that situations may arise where a refund is requested. This policy outlines the conditions under which refunds may be granted.

1. Service Fees & Diagnostics

• Diagnostic Fee: A non-refundable diagnostic fee may apply to assess the issue with your device. This fee covers the time and labor involved in identifying the problem.

• Service Fees: If you approve repairs after diagnostics, the service fee (labor and parts) will be applied. If you decline repairs, only the diagnostic fee will be charged.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: If payment was collected for a service that was not performed, a full refund will be issued.

• Unsatisfactory Service: If the repair fails to resolve the issue and the problem is not due to unrelated hardware/software faults, we will either:

  • Reattempt the repair at no additional cost.

  • Issue a partial or full refund upon review.

• Cancellation Before Service: If you cancel a scheduled repair before work begins, any prepaid amount (excluding the diagnostic fee) will be refunded.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the device is damaged due to customer mishandling after repair.

• If the issue reoccurs due to new hardware/software problems unrelated to the original repair.

• If the customer changes their mind after approving and paying for the service.

• For software licenses, parts, or components that have been purchased and installed (unless defective).

4. Refund Process

• Requests must be submitted within [14] days of service completion.

• Refunds will be processed within [3-5] business days via the original payment method.

• A restocking fee may apply for returned parts (if applicable).

5. Warranty on Repairs

• Repairs come with a [30-90]day warranty covering the same issue. If the problem reoccurs within this period, we will fix it at no extra charge.

• The warranty does not cover new issues or damage caused by misuse.

By using our services, you agree to this refund policy.

[ BbM Solution] reserves the right to modify this policy at any time.